There’s a simple answer to this question: anyone who purchases a Willerby product. Whether you’ve chosen a holiday lodge (twin unit) or holiday home (single unit), our 12-month warranty offers protection from the day you take possession.
As soon as you’ve purchased a Willerby and taken ownership, you must register your warranty. Thankfully, your park will take care of the registration plus any future correspondence with Willerby; however, we recommend playing it safe by registering on our website too. Simply head to Willerby Warranty Registration and submit your details. Once accepted, we’ll send you an activation email, keep this in a safe place in case you need it in the future.
Once your home is delivered, the park owner should carry out a visual inspection to check for any apparent external and internal damage. The reason for this is that we want to be sure no harm was done in transit and your holiday home includes any optional features specified.
If you do discover any defects in your home, or you feel unsatisfied with the way it’s been unpacked, you should speak to your park operator immediately. Your home should have a copy of our Owners Handbook inside one of the drawers upon delivery, you can also find this within the Willerby Owner’s Club gated area on our website - you can register here.
Be sure to comply with any of the instructions in this handbook as any failures to do so could invalidate the warranty — so it’s best to read it thoroughly!
Subject to conditions and exceptions, your home (or lodge) is guaranteed against manufacturing defects or materials within 12 months of ownership. However, as we’ll see shortly, your warranty also extends beyond 12 months for specific items.
Before we jump into the detail, it’s worth saying that we’re only responsible for repair work that arises as a direct consequence of a manufacturing defect. If you’ve got an issue that isn’t directly related to a manufacturing issue your claim may not be accepted by Willerby. We cover this in greater detail in our Owners’ Handbook — mentioned above.
Anyway, enough of the boring stuff. Here’s a breakdown of the warranty you’ll receive upon ownership.
There is an additional two years’ parts warranty cover (after the initial 12 months) if a manufacturing defect occurs on the following items:
- Willerby manufactured fitted furniture
- Soft furnishings, chairs and upholstery (seating)
- Kitchen sink
- Shower cubicles and shower doors
- Sanitaryware, baths and taps (does not include radiators)
- Sockets and switches
- Internal doors and internal door handles
- Gutters and fall-pipes*
*Please refer to the Owner’s Handbook for the specific details on each product
There is an additional four years’ structural warranty cover (after the initial 12 months) on the following structural items and boiler:
- External doors
- PVCu windows
- Roof, walls and ceilings
**The boiler warranty must be registered with the manufacturer within 30 days of the commissioning of the boiler and the boiler must be serviced annually by a Gas Safe registered engineer; please note this is for Vaillant boilers only
We offer two principal types of chassis on our models either a Painted Steel Chassis or a Fully Galvanised Chassis:
- For Painted Steel Chassis, the anti-corrosion warranty is two years from the date of chassis manufacture or one year from the date of sale (to end-user), whichever occurs first. The structural warranty is five years from the date of chassis manufacture.
- For Fully Galvanised Steel Chassis, the anti-corrosion warranty is 12 years from the date of chassis manufacture or ten years from the date of sale (to end-user), whichever occurs first. The structural warranty is 15 years from the date of chassis manufacture.
In the warranty handbook, you’ll find lots of information about the conditions and exceptions applied to our guarantee. Of course, it would take up far too much space and time to cover all that off here, so we’ve outlined a few limitations to bear in mind when making a claim. Please make sure to give the manual a thorough read before purchasing your property.
- Willerby will cover all parts and labour associated with any repair work carried out under warranty.
- We cannot accept responsibility for any loss or damage suffered (or incurred) as a consequence of your failure or delay in reporting defects promptly.
- Any claims involving electrical and/or gas appliances should be dealt with per the manufacturer handbook supplied with the individual device(s).
- We cannot accept responsibility for any loss or damage suffered as a consequence of your failure to use the correct qualified individuals or company.
- Should you wish to install personal/individual locks and keys to your holiday home, it is your responsibility (please be aware that this could affect your manufacturer warranty and could cause delay/rejection of your claim).
You’ll find more information about limitations to the Willerby warranty on page 43 of your handbook.
If you’ve spotted something wrong with your static caravan, you should contact your park operator as soon as possible. It is then up to the park operator to pass all warranty claims to us and speak to any third parties involved. Whether your claim is accepted or rejected, your contact at the park should keep you updated throughout the process.
Due to the contractual agreement, Willerby holds with the park it is recommended all communication comes via your park operator. If for any reason, you have to contact us directly regarding your holiday home, we ask that you have the following information to hand:
- The model and size of your static caravan.
- The name of your supplying park or distributor.
- The serial number provided on your purchase paperwork (you can also usually find this in your boiler cupboard or under the side exterior door).
We hope you found this guide to Willerby warranties on holiday parks and holiday lodges helpful; please let us know if you have any questions, you can contact us here.
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