You will find the serial number either on your paperwork from your purchase, or on the holiday home itself. It will be in one of these formats: WT1234/001, WB1234/001, B1234/001, PR1234/001, 1234/001, BK12334/001.
Your serial number can be found in the boiler cupboard, under the side exterior door or on the rear external panel of your holiday home. The diagram below should help you to locate this information:
A set of keys for each door will be provided with the holiday home or lodge and will be noted on the paperwork inside the brown envelope.
Our warranty will cover the first 12 calendar months from the handover date of your new holiday home on all items within your holiday home.
There is a further 2 years on all items listed: Willerby Ltd manufactured fitted furniture, shower cubicle and shower door, all taps, sanitary ware, radiators, baths, internal doors & internal door handles, gutters/downpipes, cladding, kitchen sink, sockets/switches, dinning table & chairs and upholstery (seating).
Also a further 4 years (after the initial 12 months) for the structure of your holiday home on areas such as: Chassis, roof, walls, ceilings, floors, and external windows & doors.
We do not offer any extended warranties other than that provided above.
Who carries our repair work?
We have our own engineers who carry out warranty works but on occasions we may subcontract other repairers that are qualified to undertake the types of works required such as Electricians, Plumbers and Siting Teams. We will also instruct our suppliers to carry out warranty works if the defective product is not manufactured by us.
How do I make a claim?
If you have a query or issue with your holiday home, you should first contact the company who sold you the holiday home i.e. your park or approved Willerby distributor. If they are unable to answer your query or resolve the problem, it is then their responsibility to contact Willerby on your behalf.
All warranty claims are dealt with via the park / distributor therefore you should contact them in the first instance to receive an update.
Spare parts can be purchased directly from our spares team - please contact them on 01482 707844 and they will be happy to assist with your enquiry.
Please ensure you have your serial number ready as this is an essential part of your enquiry.
We exhibit our holiday homes and lodges at shows across the UK throughout the year. Keep an eye on your inbox and check our News/Events page for more information.
You can expect your Welcome Pack to arrive within 4-6 weeks of registration. If you have any concerns, please feel free to contact us.
At present we cannot offer additional Willerby-branded items for purchase. Sorry!
Pay a visit to one of our two Willerby showgrounds (Hull, East Yorkshire and Carluke, Lanarkshire), where you can view a large selection of holiday homes and lodges in one location. Our knowledgeable staff will be on hand to help you select your next perfect Willerby.
If our locations aren’t convenient for you, you can search our extensive directory of distributors and parks. We do recommend that you get in touch with them before your visit, to ensure they have the model/s that you want to view.
Why not check our Resources page, where you can download our handy Buying Guide, which takes you through the buying process step-by-step. Alternatively, you can get in touch with one of our UK distributors – find your nearest here.
We often give away free tickets to shows, but numbers are limited so we allocate them to our Owners on a first-come, first-served basis. Keep an eye on your inbox for the offers, and get your request in early!