What role does my chosen park play in the process?

Your chosen park or distributor plays a significant role in the process as you purchase your home via them and therefore your contractual chain is with them. If you have a query or issue with your holiday home, you should first contact the company who sold you the home i.e. your park or approved Willerby distributor. If they are unable to resolve your query or resolve the problem, it is then their responsobility to contact Willerby on your behalf.