We take pride in listening to you and will be happy to answer any queries you may have. Please use one of the forms below to get in touch or read our handy FAQs.
How can we help?
We've put together a First Time Buyers guide to make the process as simple as possible.
You will find the serial number either on your paperwork from your purchase, or on the holiday home itself. It will be in one of these formats: WT1234/001, WB1234/001, B1234/001, PR1234/001, 1234/001, BK12334/001.
Your serial number can be found in the boiler cupboard, under the side exterior door or on the rear external panel of your holiday home. The diagram below should help you to locate this information:
A set of keys for each door will be provided with the holiday home or lodge and will be noted on the paperwork inside the brown envelope.
Our warranty will cover the first 12 calendar months from the handover date of your new holiday home on all items within your holiday home.
There is a further 2 years on all items listed: Willerby Ltd manufactured fitted furniture, shower cubicle and shower door, all taps, sanitary ware, radiators, baths, internal doors & internal door handles, gutters/downpipes, cladding, kitchen sink, sockets/switches, dinning table & chairs and upholstery (seating).
Also a further 4 years (after the initial 12 months) for the structure of your holiday home on areas such as: Chassis, roof, walls, ceilings, floors, and external windows & doors.
We do not offer any extended warranties other than that provided above.
Who carries our repair work?
We have our own engineers who carry out warranty works but on occasions we may subcontract other repairers that are qualified to undertake the types of works required such as Electricians, Plumbers and Siting Teams. We will also instruct our suppliers to carry out warranty works if the defective product is not manufactured by us.
How do I make a claim?
If you have a query or issue with your holiday home, you should first contact the company who sold you the holiday home i.e. your park or approved Willerby distributor. If they are unable to answer your query or resolve the problem, it is then their responsibility to contact Willerby on your behalf.
All warranty claims are dealt with via the park / distributor therefore you should contact them in the first instance to receive an update.
Spare parts can be purchased directly from our spares team - please contact them on 01482 707844 and they will be happy to assist with your enquiry.
Please ensure you have your serial number ready as this is an essential part of your enquiry.
If you want to speak to our customer care team, simply use the form below or call 01482 780150.
If you have a query about your holiday home or lodge, you should first contact the park or distributor who sold you the home. Any issues that require our engineers to attend must be logged by your park/distributor directly with us.
If you have a general query about your existing home please use the form below to get in touch with our customer care team.
Alternatively, you can call our team on 01482 780150.
Looking to buy one of our holiday homes or lodges or unsure about one of our products? Get in touch with our friendly sales team who will be happy to answer all your questions before you make that all important purchase.
We're always happy to hear from you - if your query isn't about our homes or your existing home, please use the form below to get in touch.
If you have a question about one of our products, please us the Product Enquiry form.
If you are interested in joining Willerby’s dedicated and energetic team, please forward us a speculative application.
You can do this by sending your CV and covering letter telling us why you would like to work for us to email@example.com or post to HR Department, Imperial House, 1251 Hedon Road, Hull, HU9 5NA.
Alternatively, use the form below to get in touch.
The showground is packed full of fabulous holiday homes and lodges just waiting for you to explore. And it´s based at Dobbies Garden Centre, who make the best cakes for miles around!
Not only can you wander around our homes and the garden centre but explore a bit further afield in this wonderful part of Scotland. If walking is your thing visit the Falls of Clyde, passing waterfalls and falcons as you stroll along the Clyde Way (circa 5 hour round trip).
Dobbies Garden Centre,
Our Hull Showground is now open! With over 15 of our models to look around, including the luxurious Mulberry lodge and plenty of firm Willerby favourites, our friendly on-site staff are also there to provide expert advice and product support. Come and say hello!
Visits are by appointment only - to book a visit please call Sophie on 01482 717599.
Great Field Lane,
Marfleet Lane, Hull,
If not, no problem, we are here to help...HELP ME CHOOSE