In this month’s Team Talk, we catch up with Lorna Winsor, Lead Customer Service Coordinator, who is approaching her 10 th year at Willerby. Lorna initially joined us as an Account Coordinator in the Customer Service team, stepping up to her new position in June 2018.
Q. Tell us about your job and what it involves.
A. I manage one of the two teams of coordinators within the Customer Service team. We’re committed to working with our customers and trying to ensure they’re happy with both the product and service. My main focus is supporting and working with our holidays parks and dealers to resolve any warranty claims or complaints which are raised after the holiday home has been despatched.
Q. What’s the best thing about your job?
A. Customer relationships. My role is sometimes challenging, but within that challenge comes rewards. It’s a great feeling when you help resolve a problem and have a happy customer at the end.
Q. What does being part of the Willerby team mean to you?
A. I’ve worked with some of my colleagues from day one and coming to work is like being part of a family. I love the comfort of knowing I have a great support network around me and no matter what challenges I face, I have someone to go to if I need
help or advice.
Q. If you didn’t work for Willerby and you could do any job in the world, what would it
A. I always wanted to be an English teacher. It was my favourite subject at school and I studied it at college.
Q. What’s your guilty pleasure?
A. I’m the biggest Take That fan ever! I wasn’t even born when the band started out but I’ve now seen them live nine times.