European Models
 

Consumer Survey 2009

Section 1: About you

1. I am a current owner of a Willerby Holiday Home
[please complete all sections]

2. I am interested in buying a Willerby Holiday Home
[please complete section 2 & 5]

3. I am an owner of a holiday home from another manufacturer and am interested in buying a Willerby model
[please complete section 2, 4 & 5]

4. I am new to holiday homes and would like further details
[please complete section 2 & 5]

Section 2: Willerby Information

5. Does the promotional literature meet your needs?

6. Do you find our website www.willerby.com easy to navigate and does it cover all your requirements?

7. Would you like the ability to order your holiday home online?

Section 3: Your Holiday Home

8. Did you receive adequate information with your new product?

9. Are you satisfied with the quality of build and finish?

10. Were you satisfied that you were able to collect your holiday home when you requested it?

11. Have you seen any improvement in Customer Service?

12. Has Customer Service communication improved?

13. Have you seen an improvement in Customer Service parts supply?

14. Are you satisfied with Customer Service engineer's performance?

15. Does the quality of the Customer Service meet your expectations?

16. Does the product offer a practical specification to your requirements?

17. Are you satisfied with the quality of fixtures and fittings?

18. Are you satisfied with the quality of the appliances?

19. Does the practical use of the holiday home meet your expectations?

20. Does the holiday home provide enough storage space?

21. Does the holiday home design meet your expectations?

Section 4: Existing Model




Section 5: Personal Details












Section 6: General Comments


Section 7: Competition Entry Guidelines

All entries are subject to the following terms and conditions:

Simply fully complete and submit the web survey to enter the prize draw to win a case of Champagne. Closing date for the draw is September 30th 2009. Only one entry per UK & Ireland household will be accepted and this draw is only open to UK & Ireland residents who are aged 18+. There is only one prize per draw and no alternative or cash prize is offered. The winner will be notified via email to the email address provided when completing the survey and within 30 days of the draw taking place. Delivery to a UK/Ireland address is included in the prize. This prize draw is not open to employees of Willerby Holiday Homes Ltd or associated companies, or their agents or families.

Section 8: Terms and Conditions

Find a Distributor or ParkBuying in EuropeNews and EventsE-brochures